Contact Cusco Casino
Got a question, issue, or comment? The Cusco Casino support team is available 24 hours a day, 7 days a week to assist you. Below you'll find the available contact methods and what to expect in terms of response time.
Available Contact Methods
| Method | Availability | Expected response time | Best for |
|---|---|---|---|
| Live Chat | 24/7 | 1 - 5 minutes | Urgent questions, technical issues, account problems |
| 24/7 (processing) | Within 24 hours | Verification documents, complaints, detailed enquiries |
Live Chat
The fastest way to get in touch with the support team. Live chat is accessible via the chat icon in the bottom right corner of every page on the website. You don't need an account to use the chat, which is handy if you have questions before signing up.
Most questions are answered on the spot. For more complex issues, such as disputed transactions or bonus disagreements, the agent may escalate the conversation to a specialist. In that case you'll receive a follow-up via email or be contacted in the chat once a resolution is available.
Email Support
For questions that require documentation or where you want to explain your situation in detail, email is the way to go. Think along the lines of sending verification documents, screenshots of technical problems, or a detailed description of a complaint.
Always include your registered email address and, if applicable, your username in your message. The more relevant information you provide, the faster the team can help you. Vague descriptions like "it doesn't work" lead to an extra round of questions, which extends the resolution time.
What Can You Get Help With?
- Deposits and withdrawals - delayed transactions, declined deposits, payout status
- Account issues - login problems, password reset, account lockout
- KYC verification - document uploads, verification status, rejected documents
- Bonuses and promotions - bonus activation, wagering progress, promo codes
- Technical problems - games not loading, crashes, connection issues
- Responsible gambling - setting limits, activating cool-off, self-exclusion
- Complaints - unresolved disputes, escalation requests
Tips for Faster Help
A few things that speed up the support process:
- Have your account and transaction details ready before reaching out
- Take screenshots of error messages or issues, a picture says more than a description
- Be specific about your problem. "My bonus isn't working" is less helpful than "I deposited €50 via Skrill on 14 February, entered promo code LOVEYOU, but the bonus wasn't credited"
- Check the FAQ section on the homepage first. Many common questions are already answered there
