Responsible Gambling at Cusco Casino

Gambling is entertainment. Nothing more, nothing less. The moment it starts feeling like an obligation, an escape, or a way to solve financial problems is the moment to stop and seek help. Cusco Casino offers a range of tools to help players keep their gambling behaviour under control. This page explains what options are available and where to turn if you need support.

Setting Play Limits

In your account settings you can activate several limits that help you stay within your budget:

• Deposit limit - set a maximum per day, per week, or per month. Once the limit is reached you cannot deposit again until the period has passed.
• Session limit - receive a notification when you've reached a certain playing duration. Useful for keeping track of time, which disappears faster than you'd think behind a screen.
• Loss limit - set a maximum loss amount per period. When this threshold is reached your ability to play is temporarily restricted.

Lowering a limit takes effect immediately. Raising a limit has a mandatory waiting period of at least 24 hours. This is intentional, designed to prevent impulsive decisions. A good system protects you from yourself in moments when your judgement is clouded.

Temporary Pause (Cool-off)

If you want to step away from the platform for a while, you can activate a cool-off period. During this time your account is fully deactivated. You cannot log in, deposit, or play. Once the chosen period expires, your account is automatically reactivated.

Available durations typically include 24 hours, 7 days, 30 days, or a custom period. A cool-off is not permanent and doesn't require contacting customer support. You can activate it yourself from your account settings.

Self-Exclusion

Self-exclusion is the most drastic step and is intended for players who want to stop permanently. Upon activation your account is closed for good. Any remaining balance is paid out after verification. After self-exclusion you cannot create a new account at Cusco Casino.

This is an irreversible decision. Only take this step if you're certain. If you're unsure, start with a temporary pause or reach out to a support organisation to discuss your situation before making a final choice.

Signs of Problem Gambling

Problem gambling creeps in. It rarely starts overnight. If you recognise one or more of the following signs in yourself, it's time to take action:

• You're playing with money meant for essentials like rent, groceries, or bills
• You try to win back losses by depositing more
• You lie to family or friends about how much you gamble or have lost
• You feel restless or irritable when you can't play
• You play longer than planned, time after time
• You borrow money to gamble
• Gambling is affecting your work, relationships, or health

None of these signs make you a bad person. They're indicators of a pattern that can spiral if left unaddressed. The sooner you recognise it, the easier it is to course-correct.

Help and Support in the Netherlands

If you feel that gambling has become a problem, professional organisations are ready to help. Confidential, free, and without judgement.

• AGOG (Anonieme Gokkers Omgeving Gokkers) - www.agog.nl - self-help groups and personal support for gamblers and those close to them
• Loket Kansspel - 0900-1995 - telephone helpline for information and referrals regarding gambling problems
• Jellinek - www.jellinek.nl - treatment and guidance for addiction issues, including gambling addiction
• GamTalk - www.gamtalk.org - online peer support community, available 24/7

Asking for help is not a sign of weakness. It's the opposite. Talk to someone you trust, or reach out anonymously to one of the organisations listed above. The first step is always the hardest, but also the most important.

Tips for Responsible Play

• Set a budget before you start and stick to it. What you can afford to lose is your play money. Nothing more.
• Treat gambling as a cost of entertainment, not as an investment or income source.
• Take regular breaks. Stand up, walk away from the screen, drink some water.
• Don't play under the influence of alcohol or drugs. Your judgement suffers, your bets get bigger, you lose more.
• Don't chase losses. Trying to recover a bad session by depositing more almost never works.
• Use the limits and tools that Cusco Casino provides. They're not there for decoration.

Protection of Minors

Cusco Casino is exclusively accessible to persons aged 18 and over. The platform verifies the age of players during the KYC process. Accounts created by minors are immediately closed and any deposits are returned.

As a parent or guardian you can take additional measures to prevent minors from accessing online gambling platforms. Consider using filtering software such as Net Nanny, Cyberpatrol, or GamBlock. These programmes block access to gambling sites on devices used by children.